What this policy covers
This policy covers the two places Expedition Labs handles data: this website, expeditionlabs.co, and Meeting Mouse, the availability poll app for Slack that we run at app.meetingmouse.net. Work we do for a client is covered by the written agreement for that engagement.
Archival
We do not archive customer data. Meeting Mouse keeps its data in one production database until the data is deleted. Nothing is moved to cold storage, exported to another system, or kept in a separate archive after its retention period ends.
The only other copies are the ones our providers keep for recovery: the database provider's restore history, which covers a rolling window of at most 30 days, and the hosting provider's request logs. We use the restore history only to recover from a failure.
What triggers a removal
| Trigger | What is removed | When |
|---|---|---|
| A workspace removes Meeting Mouse | Everything stored for that workspace: its polls, the answers, the stored names and time zones, and the access token | At once, when Slack reports the removal |
| An organizer deletes a poll | The poll, the times it offered and every answer on it | At once |
| A retention period ends | Polls and stored profile copies that are past their period | Within a day, by a scheduled job |
| A person asks us to delete their data | That person's answers on every poll in the workspace, and the stored copy of their name and time zone | Within 30 days of the request |
How data is removed
Removal means the rows are deleted from the database. We do not mark data as deleted and keep it. Once a removal runs, the data cannot be restored from the production database.
A deleted record can remain in the database provider's restore history until that window passes, at most 30 days later. Request logs expire on the hosting provider's schedule.
What we cannot remove
A poll message that Meeting Mouse already posted stays in your Slack channel until someone in the workspace deletes it there. Slack holds that message, and Slack's own retention settings apply to it.
How to request removal
A workspace admin can remove Meeting Mouse from the workspace in Slack, which deletes everything for that workspace without contacting us. To have one person's data removed, write to support@meetingmouse.net with the name of the Slack workspace and the person's name in it. We confirm when it is done.
To have email you sent to Expedition Labs deleted, write to hello@expeditionlabs.co.
If a product is retired
If we shut down a hosted product, we give notice on its website first and then delete all stored data for every workspace.
Changes
When this policy changes, this page is updated and given a new effective date.
Contact
Questions about this page go to hello@expeditionlabs.co. Requests about data held by Meeting Mouse go to support@meetingmouse.net.